Complaint Response Letter

 A Complaint Response letter is written in response to a complaint received. This letter projects the professional and good image of the company that cares about its customers and the feedback given by the customers even if they are complaints. Response from the company indicates the openness of the company to resolve the unfavorable situation and to improve its services.

From:
Customer Service
Golden Globe Enterprises
5540 Maple Lane
Alexander City, AL 83922
September 15, 2010

To:
Billie G. Rigby
800 Riverside Drive
Blairsville, GA 30512

Dear Sir

RE: Response to Complaint

Thank you for your letter dated August 30, 2010, which related your purchase of one of our products, a blender machine. Golden Globe would like to thank you for your feedback on our product, and we appreciate your time taken to write into us with that information.

We are writing in response to your complaint about the poor performance of the PROMAC BH780 blender. After some thorough investigation, Golden Globe has found a manufacturer’s defect in your said blender, the PROMAC BH780 model. The manufacturer, PROMAX, has acknowledged the motor defect and has agreed to offer you another of its model, one of the latest in the market which is the higher spectrum of performance. It will be offered to you at no extra cost, as a token of our appreciation for your concern on our product.

Kindly come and collect this product at our office as it is already delivered to us by PROMAX. We appreciate your patience in this situation.

Yours sincerely,

Customer Service
Golden Globe Enterprises

Customer Complaint Response Letter

 The company writes a Customer Complaint Response Letter in response to a customer complaint that was received. Such a letter is a good reflection of the company that is serious about its good image to respond to its customer’s complaint as quickly as possible. This letter will keep customers loyal to the brand.

From:
Customer Services
Silver Maple Corporation
5540 Maple Lane
Alexander City, AL 83922
January 11, 2011

To:
Alice F. Klein
3719 Dogwood Lane
Tucson, AZ 85718

Dear Madam

RE: Response to Complaint

On behalf of Silver Maple Corporation, we are writing in response to your complaint letter dated January 2, 2011, which informed us of your dissatisfaction over one of our products, DG3029, an electric water jug.

From our records, the said product was purchased on August 20, 2010, and it has a three-month warranty on its parts. We understand that the product was bought during the annual company sale where it was part of the ex-stock listing.

It was already mentioned that there is no warranty on these sale products as they go on an ‘as-is’ basis. Testing of the product should have been conducted at the sale site prior to purchase. Hence, we can only offer a replacement of its parts with cost while waiving any service charge on its repairs.

We apologize for any inconvenience caused. Please bring your product in for the necessary repairs if you wish to take up our offer. Thank you.

Respectfully,

Customer Service
Silver Maple Corporation